The player from Portugal is questioning the number of documents which are required for KYC verification. Player’s complaint has been resolved successfully.
First of all, here at Gratowin, we always strive to treat all our customers fairly and in accordance with the established company rules and terms and conditions. After reviewing your initial refund request made back in July 2022, i can see that our colleagues responded to you immediately and explained why your refund request could not be accomodated.
The player from Italy has sent all the required documents for the verification, however, the status of KYC is still unknown. Player’s complaint has been resolved successfully.
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly Per mezzo di the past. Submitted: 24 Feb 2020
To help support the investigation, you can pull the corresponding error log from your web server and submit it our support team. Please include the Ray ID (which is at the bottom of this error page). Additional troubleshooting resources.
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Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly Per mezzo di the past. Submitted: 20 Apr 2020
The player from Italy is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.
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